Support your customers wherever and whenever they need it. Deliver the personalized, consistent service customers expect across their choice of device and channel—including social media.
| Use a unified platform for consistency and visibility across channels. | |
| Get deeper insights with a 360-degree customer view. | |
| Personalize interactions based on past interactions and behavior. |
Make it easy for your customers to find answers on their own, as well as access a community space to connect with peers and subject-matter experts. And when they require it, customers can seamlessly transition to assisted support.
| Offer access to customer service anytime, anywhere. | |
| Deliver real-time service that’s optimized for any mobile operating system and device. |
Give your agents the tools, guidance, and data they need to resolve issues. Agents will speed resolutions and deliver a more personalized, effective level of support using service software that accesses all customer information in one place—even pulling data from systems outside customer service.
| Support agents with a visual interface that delivers role-tailored experiences. | |
| Manage cases faster and provide differentiated levels of support. | |
| Speed resolution using machine learning and advanced analytics capabilities. |
Access and deliver consistent answers across channels using a searchable knowledge base. Personalize content on the portal for customers and measure response impact through in-depth analytics.
| Deliver the right answers at the right time across channels. | |
| Capture content from social media, service interactions, and experts. | |
| Understand how your knowledge base is being used with rich analytics, helping you improve and add information based on customer needs. |
Enable predictive customer service using data analytics built into your customer service software. Identify trends, anticipate opportunities, and gain invaluable insights through interactive dashboards and data visualization capabilities.
| View real-time key service metrics through fully customizable dashboards. | |
| Automatically detect sentiment and intent on social posts using built-in intelligence. | |
| Resolve issues faster by using machine learning to reference relevant articles and cases. | |
| Get quick insights to help identify trending issues. |
